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R C A G l o b a l

FAQ SECTION

Frequently Asked Questions

Find answers to common questions about our services, processes, and expertise at RCA Global Logistics Ltd.

What documents are required for customs clearance?

Required documents typically include commercial invoices, packing lists, certificates of origin, and shipping bills. Our team assists in preparing and submitting all necessary paperwork.

How can I track my shipment in real-time?

All shipments are accessible through our digital platform with 24/7 tracking. You'll receive login credentials to monitor location, temperature (for perishables), and estimated delivery times.

What's the difference between FCL and LCL shipping?

FCL (Full Container Load) is ideal for large shipments (>15 CBM), while LCL (Less than Container Load) combines smaller cargo. We'll recommend the most cost-effective option based on your cargo volume and urgency.

Can you handle oversized machinery transport?

Yes, our project cargo team specializes in heavy/oversized shipments. We handle permits, route surveys, and specialized equipment for construction machinery, turbines, and industrial components.

What security measures do your warehouses have?

Our ISO-certified warehouses feature 24/7 CCTV surveillance, biometric access, fire suppression systems, and climate-controlled zones. All goods are fully insured during storage.

How fast is your emergency transport service?

We guarantee response within 2 hours for emergency requests. Our dedicated fleet and air charter partnerships enable delivery across East Africa within 12-48 hours, depending on location.

Do you offer temperature-controlled logistics?

Yes, we provide refrigerated containers and cold storage for pharmaceuticals, food, and chemicals. Our real-time temperature monitoring ensures compliance with HACCP standards.

What countries do you operate in?

We serve Kenya, Uganda, Tanzania, Rwanda, Ethiopia, and DR Congo through our regional hubs. Global partnerships cover China, UAE, Europe, and North America.

Are your services compliant with ESG standards?

Absolutely. We offer carbon-neutral shipping options, electric last-mile vehicles in Nairobi, and participate in Kenya's plastic offset program. Ask about our sustainability reports.

How do you handle cargo insurance claims?

Our all-risk insurance covers most scenarios. We facilitate claims within 72 hours of incident reporting, with a 98% settlement rate within 14 working days.

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